Questions and answers.
Straight answers to what rental businesses usually ask about price, locks, payment and contracts, and about how to get started.
01
Price and your agreement with us
What does Qonnecta cost?
A fixed price per location and month, excl. VAT, in three tiers: Start, Unattended and Autopilot, and the AI assistant is included in every plan. The price depends on where your business is: SEK 990 / 1,690 / 2,490 in Sweden, DKK 695 / 1,195 / 1,695 in Denmark and €89 / 149 / 229 everywhere else. Locks and hardware are on a separate line. Your card is charged from the day your booking page goes live, and if you are not happy you get your money back within 30 days. We set everything up for you at no cost, or you do it yourself in five minutes with the AI assistant. Prices for your country.
Do you take a commission on my bookings?
No. You pay a fixed price per location, however much you rent out. You pay the usual fees to Stripe for cards and, in Sweden, to your bank for Swish.
Is there a minimum term?
No. You pay month by month and can change tier or stop whenever you like.
What if I am not happy?
Your card is charged from the day your booking page goes live. If you are not happy within 30 days, tell us, and you get back what you have paid.
I run my business in Sweden but prefer English. Does that work?
Yes. Admin and the booking page are available in English: each person in admin chooses their own language, and your customers see the booking page in English if their browser is in English or they choose it. Language and country are separate, so you pay the Swedish prices in SEK, SEK 990 / 1,690 / 2,490 per location and month, excl. VAT, and your customers pay in SEK, by card or with Swish, as with any rental business in Sweden. Prices in Sweden.
What counts as a location?
A place where you rent things out, such as a station with trailers, a building with storage units or a shop with machines. How many products and bookings you have there does not change the price.
02
Several locations and companies
Does Qonnecta work if we have several locations or several companies?
Yes. All your locations sit in the same account, each with its own products, opening hours and address. If you have several companies, they sit under the same group, and each company can have its own Stripe account. Someone who works at one location or in one company gets a login that only applies there.
Can I see all the companies at once?
At group level you see every company and how many locations it has, and you open a company to see its bookings, calendar and statistics. Want a combined calendar or statistics for all companies? Tell us, and we'll add it.
Can a customer book from several of our companies in one booking?
Yes, with cross-booking between your own companies. The customer adds a product from another company in your group without starting over. The payment can be split, so each company gets its share straight into its own account.
What does it cost with many locations?
Have many locations? Get in touch and we'll put together a price for you. You get one invoice from us for all locations and companies, and we set up the locations and companies for you.
03
Handover and locks
Does it work if we hand things over ourselves?
Yes. The customer books and pays on your booking page, and you hand over as usual. The booking tells the customer that the handover is staffed, with your address, opening hours and phone number. You press Start booking when the customer picks up and End booking when it comes back, so the calendar shows what is out and the reminder before the return goes out. If you book for a customer who calls, they can pay you directly. It is included in Start, €89 (SEK 990 in Sweden, DKK 695 in Denmark) per location and month, and you can add locks later on whatever suits.
Do I have to buy locks?
No. You only need locks on what you want to rent out unattended. You can start with online booking and payment, let customers collect from you as they do today, and add locks later.
Which locks work?
Qonnecta supports locks from igloohome: padlocks, key boxes and door locks, and we're happy to find a solution for other locks. If you already have a code lock with a fixed code, the customer can get that code in their booking. We help you choose locks for what you rent out.
Do the locks work without internet or power?
Yes. The codes are generated in advance, so the lock needs neither Wi-Fi nor mains power, only batteries. You see the battery level in admin.
What happens to the code when the rental ends?
It stops working. With igloohome locks the customer only gets the code once the booking has started, every code is valid for a limited time and the next customer gets a new one. For monthly rent with a fixed code, such as a storage unit, you change the code when the tenant moves out.
Can I see who has had access?
Yes. Every code belongs to a booking, and the lock's log shows when codes were created and for which booking.
How do I know what condition things come back in?
If the customer collects on their own, they go through your check when the rental starts and the same check when it ends, with photos where you want them. The answers and the photos are saved on the booking with the time, and if the customer answers Damage, it shows under Deviations in your admin. How the check works.
Can I mix unattended and staffed rentals?
Yes. You choose per product. What suits self-service gets a lock, and the rest you hand over as usual. Everything is booked and paid for on the same page.
04
Payment
How can my customers pay?
By card, Apple Pay and Google Pay through Stripe, with Swish (the Swedish mobile payment app) in Sweden, and with Klarna if you turn it on in your Stripe account. If you like, business customers can pay by invoice, which you send from your own system.
Where does the money go?
To you. Card payments go to your own Stripe account and, in Sweden, Swish payments to your own Swish number. We take no share of them.
Can I refund a booking?
Yes. If a customer cancels, they are refunded automatically, to their card or, in Sweden, via Swish. You see receipts and payment status in admin.
05
Contracts and longer rentals
Can the system handle monthly rent, for storage units for example?
Yes. A rental can be a contract that runs until further notice or for a fixed period. The customer pays the first month by card in the booking, and after that the rent is charged to the same card every month. If you want, the customer can sign the contract digitally before the first payment. The customer sees the code to the unit in their booking for as long as the contract runs.
Do you offer direct debit and credit checks?
Monthly rent is charged to the customer's card, for businesses too. Need direct debit or credit checks? Get in touch if you need it, and we'll add it.
Can I take a deposit?
You can add a mandatory fee or insurance to the booking, write damage terms with an excess that the customer accepts when booking, and have the customer photograph the condition at pick-up and return. Want to take a deposit as a hold on the card? Get in touch.
06
The AI agent and the assistant
What does the AI agent do?
It answers your customers in the chat on your booking page, around the clock, based on your products, prices, free times and terms. If the customer wants to book, it fills in the booking, and the customer pays as usual. The AI agent is included in every plan.
Is the AI assistant included in every plan?
Yes. Every plan has the chat on your booking page, where customers ask and book, and the assistant in admin, which answers, guides, suggests and makes changes once you have approved them. Unattended and Autopilot add the morning overview. Autopilot adds three things you switch on yourself: the AI assistant acts right away by your rules, without waiting for your approval; the inbox, where the AI assistant answers your customers' e-mail; and the option to connect ChatGPT or Claude to your account. How much you can use the AI assistant per month follows the plan, within fair use.
What if the AI assistant gives a wrong answer?
It only answers from what you have set up: products, prices, free times and terms. It cannot give discounts or change prices, and the customer always sees the time and price before paying.
Can the assistant change things in admin for me?
Yes. You write what needs doing, and the assistant shows exactly what it plans to change and which message the customer will get, then does it once you approve. On Autopilot it can act right away by your rules, without waiting for your approval.
07
Getting started
How do I get started?
Press Get started and create an account. It is free, and you can be set up in five minutes: the AI assistant helps you add your locations, products and prices. Or we set everything up for you, at no cost. You can also send us your website and get a booking page to try, or book a walkthrough if you would rather talk first.
How long does it take?
It depends mostly on how many products you have and whether you want locks from the start. The booking page and payments can be ready before the locks are in place.
Can I see what it would look like for me before I decide?
Yes. Send us the address of your website, and we build a booking page with your products, prices and opening hours for you to try. It is not published.
I already have a booking system. How do I switch?
We help you move your products and prices across. You can run both for a short while, until everything works.
Does it work alongside our business system?
Yes. Qonnecta handles online booking, payment, codes and condition checks, and you keep your business system for the rest. Qonnecta works with most business and accounting systems, and we help you connect them.
How does booking end up on my website?
You link to your booking page, or add a button to your website that opens it. The booking page shows your name and logo, and from Unattended your own colours. On Start it has Qonnecta's black-and-white standard look.
Can I have my own app?
Yes, on request. We build and run an app in the App Store and Google Play under your name, and the price depends on what it needs to do.
08
Data and security
Who owns the customer data?
You do. Your customers book with you, under your name. We process the data on your behalf as a data processor, under a data processing agreement with you.
What if someone books the time just before my customer does?
Then the booking page immediately suggests other free options, so the customer can still book instead of leaving the page.
How do I know the system is up?
The service status is public on our status page, which you also find at the bottom of every page.
09
About us
Who are you?
Qonnecta is a Swedish company that builds booking, payment and locks for rental businesses, from one trailer to many locations, and has been in operation since 2023. When you get in touch, you talk directly to the people who build the system. More on About us.
How do I get help?
Call or e-mail us. You reach the people who build the system, and you are welcome to write in English.
10
Equipment and tools
How Qonnecta works for equipment rentalWhat happens if a machine comes back damaged?
If the customer collects with a code, they photograph the machine against your checklist at collection and at return. The photos are saved with the booking, and if something looks wrong it shows up under Issues in your admin. The customer accepts your terms on the excess when booking.
Can I take a deposit?
You can add a mandatory fee or insurance to the booking, set damage terms with an excess that the customer accepts when booking, and have the customer photograph the machine at pick-up and return. You can keep handing over expensive machines yourself. Want to take a deposit as a hold on the card? Get in touch.
Not every machine can be rented without a walk-through.
They don't have to be. You choose per machine. The plate compactor and the pressure washer are collected with a code, and you hand over the mini excavator yourself after a walk-through. Both are booked and paid for on the same page.
We already have a business system.
Keep it. Qonnecta takes care of online booking, payment, codes and condition checks. Qonnecta works with most business and accounting systems, and we help you connect them.
Can customers rent by the hour, day and weekend?
Yes. The price list can have hourly and daily prices, different prices on different weekdays, prices for a set period and a fee for late returns.
How does the customer get instructions for the machine?
You write the instructions once per product or location. The customer sees them in the booking, together with the code.
My customers are businesses that want an invoice.
That works. Business customers can pay by invoice, which you send from your own system, and private customers pay by card, Apple Pay or Google Pay, or with Swish in Sweden, right in the booking.
11
Storage
How Qonnecta works for storage rentalDo you offer direct debit and credit checks?
The monthly rent is charged to the customer's card, for businesses too. Need direct debit or credit checks? Get in touch if you need it, and we'll add it.
How do codes and locks work for storage?
With monthly rent, each unit or gate has a fixed code that the customer sees in their booking for as long as the contract runs. When the customer moves out, you change the code. For shorter bookings with igloohome locks, each customer gets a code of their own.
How do I handle notice to end a contract?
The notice is recorded on the contract, with the date the rental ends. The price is on the contract, so you see exactly what each tenant pays.
Can a customer rent a unit for just a short time?
Yes. The same unit can be rented as an ordinary booking with a start and an end, or on a contract that runs until further notice. You decide what you offer. If the customer collects on their own with a code, they go through your check of the unit when the rental starts and when it ends, with photos where you want them. How the check works.
Can I have different prices for different sizes?
Yes. Each size is a product of its own with its own monthly price.
What happens if a card payment fails?
The customer gets an e-mail and can pay on their contract page or change card. If the customer doesn't pay, the contract is marked as overdue, the customer gets a reminder and you see it in admin. If you want, the contract can end by itself after the number of days you choose.
12
Trailers
How Qonnecta works for trailer rentalHow do I know what condition the trailer comes back in?
If the customer collects with a code, they photograph the trailer against your checklist at collection and at return. The photos are saved with the booking, and if something looks wrong it shows up under Issues in your admin. How the check works.
What happens if the customer returns it late?
You can set a late-return fee, which the customer sees before booking. A late return goes to the top of admin, and you can send a reminder from there.
Do I have to join a network or a marketplace?
No. Customers book with you, under your name, not with a bigger player that takes the customer and part of the revenue. You set your prices and your terms, and the customers and their details are yours.
What if the code doesn't work on a Sunday evening?
The locks work without internet and the code is generated in advance, so little can go wrong. The battery level shows in admin, so you can change batteries in time. The instructions are in the customer's booking.
Which lock suits a trailer?
An igloohome padlock on the tow hitch, or a key box at the location. We help you choose, and we're happy to find a solution for other locks.
Can I have several locations?
Yes. Each location has its own trailers, opening hours and prices, and the customer chooses the location when booking.
13
Venues
How Qonnecta works for venue rentalWhen does the customer get the code to the door?
When the customer is on site and has started the booking. Each code is valid for a limited time, and the next customer gets a new one. If you need time for cleaning, you add a buffer between bookings.
How do I know the venue is left tidy?
You can have the customer go through a short checklist with photos when leaving, for example that the worktops are wiped and the windows shut. If something looks wrong it shows up under Issues in your admin.
What happens if the customer cancels?
You set the terms, and the customer sees them before booking. If the customer cancels, they are refunded automatically.
Which lock suits a door?
A digital door lock from igloohome, or a key box by the door if you want to start simple. We help you choose, and we're happy to find a solution for other locks.
Can I have different prices for daytime, evenings and weekends?
Yes. The price list can have different prices on different weekdays and at different times, and extras such as cleaning.
Can I rent out several venues?
Yes. Each venue is a product of its own with its own calendar, and the customer only sees the times that are free.
Didn't find your answer?
Call +46 8 400 629 94 or e-mail kontakt@qonnecta.se, and we will answer.
Get started today.
Create an account for free and set everything up yourself with the AI assistant, or let us do it for you, at no cost. Not happy? Your money back within 30 days.
Prefer to talk first? Book a walkthrough